Velve Terms & Conditions

Last Updated: 25-5-2025

1. Order Acceptance

  • All orders are subject to product availability and payment verification.
  • We reserve the right to cancel any order (e.g., for pricing errors, fraud suspicion) and will notify you immediately.

2. Pricing & Payments

  • Prices are in PKR and inclusive of sales tax (where applicable).
  • COD orders above PKR 10,000 may require partial advance payment.
  • We accept:
    • Credit/Debit Cards
    • JazzCash/EasyPaisa
    • Bank Transfer
    • Cash on Delivery

3. Shipping (Pakistan Only)

  • See our Shipping Policy for details.
  • Delivery timelines are estimates, not guarantees (weather/transport delays may occur).
  • Remote Areas: May incur additional delivery charges.

4. Returns & Refunds

  • Governed by our Refund Policy.
  • Original tags/packaging must be intact for returns.

5. Product Descriptions

  • We strive for accuracy but cannot guarantee exact color representation (screen variations may occur).
  • Product weights/dimensions are approximate.

6. Intellectual Property

  • All website content (logos, designs, text) is owned by Velve and protected under Pakistani law.

7. Account Security

  • You’re responsible for maintaining your account password confidentiality.
  • Notify us immediately of any unauthorized use.

8. Limitation of Liability

  • Velve isn’t liable for:
    • Indirect damages (e.g., lost profits)
    • Courier delays/lost packages after dispatch
    • Product misuse

9. Dispute Resolution

  • Pakistani courts will govern any disputes.
  • Customers agree to attempt mediation with Velve before legal action.

10. Policy Changes

  • We may update these terms; changes take effect upon posting.